Concierge Security in London
Three Sixty Security provides SIA licensed concierge security officers for residential and corporate buildings across London. Our officers combine the welcome of a professional concierge with the skills of a trained security officer, so your building feels open to the right people and closed to everyone else.
We are a London security company and approved training provider, established in 2015 and based in Fulham. Find out more about Three Sixty Security.
Concierge and Front of House Security Services
We tailor every concierge contract to the building, its occupants and its risks. Our services include:
Residential concierge security for apartment buildings, mansion blocks and private developments
Corporate front of house and reception security
Security for luxury and high-value properties
Access control, visitor management and contractor sign-in
Night concierge and out-of-hours security
Short-term and holiday cover
What Our Concierge Security Officers Do
A good concierge officer is the first and last impression of your building. On a typical shift our officers:
Greet residents, staff and visitors, and get to know regular faces
Check identification and sign in visitors, guests and contractors
Stop tailgating and question anyone who tries to follow others inside
Receive, log and store parcels and deliveries
Manage the key register and controlled access to plant rooms and car parks
Patrol lobbies, corridors, car parks and entrances at agreed times
Monitor CCTV where the building has it and the licence allows
Follow fire, evacuation and incident procedures and meet the emergency services
Keep a daily occurrence log and report issues to the building manager
Residential Concierge Security
For apartment buildings and private developments, our officers become a trusted, familiar presence. They look after residents' guests, deliveries and contractors, keep communal areas safe and tidy, and deal with problems quietly before they disturb anyone. For empty units or buildings waiting for occupation, we also provide vacant property security.
Corporate and Commercial Front of House Security
In offices, multi-tenant buildings and hotels, our concierge officers manage reception, visitor passes and access to restricted floors, while representing your organisation professionally. Where a venue or event needs licensed door staff as well, we can supply SIA door supervisors from the same team.
Night, 24-Hour and Short-Term Concierge Cover
We provide day, night and 24-hour rotas, as well as short-term cover for holidays, sickness, refurbishment works or a period of higher risk. For buildings that do not need a full-time desk, our mobile security patrols can carry out regular checks out of hours.
Why Choose Three Sixty Security?
SIA licensed concierge officers, screened and vetted to BS 7858
Trained in customer service, conflict management and first aid
Our own training centre, so we know exactly how our officers are trained
Smart, professional presentation suited to high-end buildings
London-based, with fast deployment from our Fulham office
One provider for concierge, guarding, door supervision, medics and protection
Because we also train security professionals, from SIA courses to our close protection course, we can draw on a large network of experienced, qualified officers.
How We Set Up Concierge Cover
Tell us about your building, the hours you need and any current issues.
We visit or review the site and agree duties, procedures and escalation contacts.
We send a tailored proposal for your building.
Selected officers are briefed on the site before their first shift, and we review standards regularly.
Concierge Security Across London
Each part of London has its own buildings, residents and routines. These are the areas where we do most of our concierge work.
Mayfair
Mayfair's period townhouses, mansion blocks and private offices need a front desk that protects privacy without feeling like a checkpoint. Our officers screen visitors and couriers discreetly, keep residents' movements confidential and work smoothly with chauffeurs, housekeepers and managing agents.
Knightsbridge
Many Knightsbridge apartments and serviced residences are owned by international families who spend part of the year abroad. Our concierge teams manage keys, contractors and deliveries while owners are away, carry out regular checks of empty units and keep the building ready for their return.
Chelsea
Chelsea is a short drive from our Fulham office, which makes it one of the easiest areas for us to support, including short-notice cover. From mansion blocks around the garden squares to riverside developments, our officers provide a familiar, friendly presence that residents and their visitors can rely on.
Canary Wharf
Canary Wharf combines residential towers with busy multi-tenant office lobbies. Our officers handle high visitor and contractor numbers, issue passes, support fire and evacuation procedures in high-rise buildings and keep reception areas secure from early morning to late evening.
We also cover Central London and Greater London. For high-profile residents who need protection beyond the front door, see our close protection service in London.
Frequently Asked Questions
What does a concierge security officer do?
A concierge security officer runs the front desk of a residential or commercial building. They welcome residents, staff and visitors, control who enters, sign in guests and contractors, log parcels and keys, patrol communal areas and respond to incidents and alarms, while keeping a calm, professional front of house.
Are your concierge officers SIA licensed and vetted?
Yes. Every concierge officer we deploy holds a valid front line SIA licence and is screened and vetted to BS 7858 before they start. Officers are briefed on your building, its procedures and its residents or tenants before their first shift.
Can you provide night, 24-hour or short-term concierge cover?
Yes. We provide day, night and 24-hour concierge rotas, as well as short-term cover for staff holidays, sickness, building works or a temporary rise in risk. Tell us your hours and we will plan a rota that avoids gaps.
What is the difference between a concierge officer and a security guard?
A security guard focuses mainly on protecting the site. A concierge security officer does that too, but also delivers front of house service: greeting people by name, handling deliveries and resident requests, and representing your building. Our concierge officers are trained for both roles.
Which areas of London do you cover?
We provide concierge security across London, with most of our work in Mayfair, Knightsbridge, Chelsea and Canary Wharf. Our office is in Fulham, SW6, so we can reach central and west London sites quickly. We also cover Central and Greater London.
Related Security Services
Arrange Concierge Security in London
Tell us about your building and we will recommend the right level of concierge cover. Call us on 020 8050 9506, email info@threesixtysecurity.co.uk or use our contact form.
💬 WhatsApp: 07802 648809
⭐ Client Feedback
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“Professional, reliable, and always presentable. The concierge team fit perfectly within our residential building and provided a great balance of security and customer service.”
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“Three Sixty Security delivered exactly what we needed for our London property. Discreet, efficient, and easy to work with.”