Level 2 Award in Conflict Management (RQF)

Conflict management training in London

Not all customer facing roles are the same, and dealing with the public can have its challenges, particularly when handling issues and complaints. The Level 2 Award in Conflict Management (RQF) has been designed to give conflict management skills to anyone who works in a customer facing role, deals with service users or deals with the public in general.

It applies to a wide range of sectors and can be taken by anyone who wants a better understanding of how to stop conflict arising, or who would like to feel more confident dealing with challenging situations.

Who is this course for?

• security officers, door supervisors and concierge staff
• retail, hospitality and front of house teams
• staff who handle complaints or deal with service users
• anyone who wants to feel more confident in challenging situations

What you will learn

• how communication can be used to solve problems and reduce the likelihood of conflict
• the factors that influence human responses in conflict situations
• how to assess and reduce risks in conflict situations
• how to communicate effectively and de-escalate conflict in emotive situations
• good practice to follow after conflict situations

Course details

• Qualification: Level 2 Award in Conflict Management (RQF)
• Duration: 2 days
• Price: £120
• Booking: book online on this page, or call 020 8050 9506

Why train with Three Sixty Security?

Three Sixty Security has provided security services and training in London since 2015. We are an SIA approved training provider with our own training centre in Stockwell.

Related courses

• SIA Door Supervisor course
• Level 3 Award in Safe Use of Mechanical Restraints (Handcuffs)
• Level 2 CCTV Operator course
• All security qualifications

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